App Privacy FAQ
Last Updated: October 13, 2025
Welcome to the Reisaan Health App Privacy FAQ. This page provides clear, practical answers to common questions about how our mobile app handles your data. We're committed to transparency and putting you in control—our app is designed for simple, secure manual logging to support your metabolic and hormonal health journey under Dr. Roshani Sanghani's guidance.
For full legal details, see our Privacy Policy and complete the Reisaan Health Consent Form before starting.
Questions? Email connect@aasaanhealth.com or call +91 8291173280.
What data does the app collect?
The Reisaan Health app collects only what you actively and manually enter to personalize your care—no automatic background tracking, syncing from health apps, or unnecessary sensors.
| Data Type | Examples | Purpose |
|---|---|---|
| Health Data | Meals, glucose readings, medications, weight, symptoms, sleep, activity, stress | Manual logging for tailored plans and coach feedback |
| Photos (Optional) | Meal photos, progress photos | Visual documentation for coaching review |
| Device Info | Device model, OS version, app version | Ensure compatibility and troubleshoot issues |
| Usage Data | Features used, time in app (anonymized) | Improve app functionality and user experience |
| Manual CGM Data | Glucose readings you manually upload | Optional tracking with coach review |
We skip sensitive details like location, genetics, payment information, or automatic health data unless you manually share them. Full details.
Who can see my health data?
Your privacy is our priority—data is shared only for your care, never for sale or ads.
✅ Who Can See It:
- Dr. Roshani Sanghani (your physician)
- Your assigned health coach (e.g., Pallavi)
- Support staff (only for technical help, with audit logs)
- You (full access to your manual entries anytime)
❌ Who Cannot See It:
- Other patients
- Marketing teams (anonymized aggregate stats only)
- Third parties (except secure partners under strict agreements)
- Advertisers or data brokers
For minors, parents/guardians have full access per consent. Full details.
Is my data encrypted?
Yes—enterprise-grade protection every step:
- In Transit: TLS 1.3 encryption (secure like online banking)
- At Rest: AES-256 encryption on secure Indian servers
- On Device: iOS Keychain/Android Keystore for sensitive info
- Backups: Fully encrypted
Your manually entered data is unreadable if intercepted. We conduct regular security audits and follow industry best practices for data protection.
What happens to my data if I delete the app?
Deleting the app clears your device but keeps your account safe—your care continuity is preserved.
App Deletion Effects:
- Removes app from device
- Clears local cache
- Does NOT delete cloud data or account
Full Data Deletion:
- Email connect@aasaanhealth.com with "Account Deletion Request" (reference your consent form)
- We'll verify identity and disable immediately
- Server data deleted within 30 days (PHI retained 7 years per applicable laws)
Post-deletion: No app access; we'll help transition care if needed. For minors, parents request via "Minor Data Request."
Can I use the app without granting all permissions?
Absolutely—core manual logging works with minimal access. Permissions are optional and clearly explained.
| Permission | Required? | Alternative |
|---|---|---|
| Notifications | No | Check app manually for reminders |
| Camera/Photos | No | Text descriptions for meals/progress |
| Location | No | Set timezone manually |
| Internet | Yes | For data sync to servers |
| Storage | No | App works without photo uploads |
Note: No payment permissions required—the app doesn't handle payments. Revoke permissions anytime via device settings.
Does the app work offline?
Yes—for flexibility during your busy day:
✅ Offline Features:
- Manual entry of meals, glucose, meds, activities, symptoms
- View your recent manual logs (last 90 days)
- Access downloaded educational resources
- Draft notes for later sync
🌐 Online Only:
- Sync manual entries to our secure servers
- Access coach feedback and program updates
- New content downloads
- Account management
Auto-syncs securely when you reconnect. Offline manual logging ensures nothing's lost.
How are video consultations handled?
Video consultations happen securely via Zoom (separate from our app):
- Platform: Zoom with end-to-end encryption
- Scheduling: Via our website or email confirmations
- Access: Join link sent directly to your registered email
- Privacy: No recordings unless you explicitly consent; sessions for care only
- App Role: None—consults happen outside the mobile app via web browser or Zoom app
Your Zoom sessions include only you, Dr. Sanghani, and team. Consent via Reisaan Health Consent Form. Use private location; no unauthorized recordings.
What if my phone is lost or stolen?
Primary Protection Steps:
- Contact Reisaan Health Immediately: Email connect@aasaanhealth.com with "Lost Device – Urgent"
- Request Password Reset: We'll coordinate with our backend team to reset your account access
- Account Disable: We'll disable your account access while processing the reset
Device-Level Actions (if you have access to another device):
- Use Find My iPhone/Google Find My Device to remotely wipe the lost phone
- Clear local app data if possible through device management tools
What We Do:
- Immediately flag your account for security review
- Coordinate password reset through our backend systems
- Disable access until new credentials are established
- No Payment Risk: App doesn't store payment information
Timeframe: We'll respond within 24 hours during business days and work to secure your account quickly. For minors, parents should notify immediately.
Does the app use my data for advertising?
Never—your health journey stays private:
- No In-App Ads: Clean experience focused on your care
- No Tracking: No ad networks or behavioral profiling
- No Data Sales: Your manual entries aren't monetized
- Our Use Only: Anonymized aggregate data for app improvements
We may send educational program updates (opt-out available). Recommendations based solely on your care plan.