FAQ Section for App Privacy
“What data does the app collect?”
The Reisaan Health app collects:
- Health data you enter: Meals, glucose, medications, weight, symptoms, sleep, activity, stress
- Photos you share: Meal photos, progress photos (optional)
- Device data: Device model, OS version, app version
- Usage data: Features used, time in app (anonymized)
- Synced data: From HealthKit/Google Fit (with your permission)
Full details: Privacy Policy
“Who can see my health data?”
Can see your data:
- Dr. Roshani Sanghani (your physician)
- Your assigned health coach
- Support staff (when helping with technical issues)
- You (always)
Cannot see your data:
- Other patients
- Marketing teams (see only anonymized stats)
- Third parties (except secure service providers)
- We never sell your data
Full details: Privacy Policy – Data Sharing
“Is my data encrypted?”
Yes, always:
- In transit: TLS 1.3 encryption (bank-level)
- At rest: AES-256 encryption on servers
- On device: iOS Keychain/Android Keystore for sensitive data
- Backups: Encrypted backups
What this means: Even if someone intercepted data, they couldn’t read it.
“What happens to my data if I delete the app?”
Deleting the app:
- Removes app from your device
- Clears locally cached data
- Does NOT delete your account or cloud data
To delete all data:
- Go to Settings > Privacy & Data > Delete Account
- Or email: connect@aasaanhealth.com
- Subject: “Account Deletion Request”
After deletion:
- Account disabled immediately
- Data deleted within 30 days
- Some data retained for legal requirements (medical records: 6-10 years)
“Can I use the app without granting all permissions?”
Yes! All permissions are optional except internet access.
Alternative features:
- No camera? Type meal descriptions instead
- No photos? Use text-based food logging
- No HealthKit? Enter weight/steps manually
- No location? Manually set timezone
- No notifications? Check app regularly for updates
The app is designed to work with minimal permissions.
“Does the app work offline?”
Yes, partially:
Works offline:
- Log meals, glucose, medications, activities
- View previously synced data (last 90 days)
- Access downloaded educational videos
- Draft messages to care team
Requires internet:
- Sync data to cloud
- Video consultations
- Live chat
- Download new content
- Payment processing
Data auto-syncs when you’re back online.
“How do I control what data is synced from Apple Health/Google Fit?”
iOS (HealthKit):
- iPhone Settings > Privacy > Health > Reisaan Health
- Toggle specific data types on/off
- Changes apply immediately
Android (Google Fit):
- Open Reisaan Health app
- Settings > Connected Apps > Google Fit
- Tap “Manage Data Types”
- Select only data types you want to share
- Save changes
You can change these anytime.
“What happens during video consultations?”
Privacy during video calls:
- End-to-end encrypted video/audio
- Not recorded by default
- Recording requires your explicit consent
- Only you and your doctor on the call
- Can use virtual background if desired
Your responsibilities:
- Choose private location
- Ensure no one can see/hear your screen
- Don’t screenshot or record without permission
Platform: Secure, HIPAA-compliant video platform
“Can I export my health data?”
Yes! You have the right to data portability.
How to export:
- Settings > Privacy & Data > Download Your Data
- Choose format (JSON, CSV, or PDF)
- We’ll prepare your export (up to 30 days)
- Receive download link via email
- Link expires after 7 days
What’s included:
- All health logs and measurements
- Messages with care team
- Program progress
- Account information
- Photos you’ve uploaded
Use it to:
- Keep personal records
- Share with another provider
- Import to another health app
“How is my payment information protected?”
We never store your payment information.
Payment processing:
- Handled by Stripe (PCI DSS Level 1 certified)
- Credit card info goes directly to Stripe
- We only receive confirmation of payment
- Stripe uses tokenization (no real card numbers stored)
What we store:
- Payment confirmation
- Transaction ID
- Amount and date
- Payment method type (Visa/Mastercard)
NOT stored:
- Full card numbers
- CVV codes
- PINs
“What if my phone is lost or stolen?”
Immediate actions:
- Change your password:
- Go to reisaanhealth.com
- Log in on another device
- Change password immediately
- Remote logout:
- Website > Account > Active Devices
- Click “Log Out” on lost device
- Enable device security:
- If Find My iPhone/Android is enabled, erase device remotely
Our protections:
- App locks after 5 minutes of inactivity
- Requires password/biometric to reopen
- Local data is encrypted
- Automatic logout after 30 days of inactivity
Contact us:
- Email: connect@aasaanhealth.com
- Subject: “Lost Device – Immediate Security Action Needed”
- We can disable account immediately
“Does the app use my data for advertising?”
No. We do not:
- Serve advertisements in the app
- Use your health data for advertising
- Share your data with advertisers
- Sell your data to anyone
- Track you across other apps/websites for ads
We may:
- Send you educational emails (opt-out anytime)
- Show you in-app content recommendations based on your health goals
- Suggest relevant Reisaan Health programs
All marketing is from us directly, never third parties.
“What are ‘Business Associates’ and why do they have my data?”
Business Associates are companies that help us provide services:
Examples:
- Cloud hosting (stores your data securely)
- Video platform (powers consultations)
- Payment processor (handles billing)
- Email service (sends appointment reminders)
- Analytics (helps us improve the app)
Legal protections:
- All sign Business Associate Agreements (BAAs)
- Required to protect your data like we do
- Can only use data to provide services to us
- Cannot use your data for their own purposes
- Subject to HIPAA and privacy laws
We carefully vet all partners for security and privacy.