Privacy Policy

📖 Need quick answers? Check our Privacy FAQ for common questions.

Effective Date: October 13, 2025 Last Updated: October 13, 2025

At Reisaan Health (operated by Aasaan Health Solutions LLP), we’re dedicated to your privacy as you take steps toward better metabolic and hormonal health. Under Dr. Roshani Sanghani’s leadership - an American Board-certified Endocrinologist - our virtual programs help manage conditions like diabetes, PCOS, and thyroid issues through lifestyle guidance. This Policy outlines how we handle your information across our website, mobile app, and services.

Consent Process: Before joining our programs, participants complete our comprehensive consent form at Reisaan Health Consent Form, which outlines program details, data usage, and agreements.

Questions? Reach us at connect@aasaanhealth.com or +91 8291173280.

1. Information We Collect

We gather only what’s needed to support your care and app experience. Here’s a quick overview:

Our app collects only what you actively enter - no automatic background tracking, location, or sensor data beyond manual CGM uploads. We skip sensitive details like genetics unless you share them for care. No data sales - ever.

Mobile App Specifics: Our iOS/Android app focuses on simple manual logging. We request minimal permissions like notifications for reminders - no location, camera, or microphone access except for live consults (with explicit consent). Optional integrations like Apple Health/Google Fit require your approval. See our App Privacy FAQ for detailed permission guidance.

2. How We Collect It

• From You: Reisaan Health Consent Form, enrollment forms, manual app entries (work offline, sync securely), chats, or consults.
• Automatically: Cookies for smooth web navigation (manage via browser settings); basic app crash logs for fixes - no personal tracking.
• Third Parties: Only for payments (Razorpay for Indian clients, Stripe for international clients - see their respective policies) or CGM syncs (your device to our secure servers).

App Permissions: Setup prompts explain each permission - you control approval. Notifications are optional for reminders; deny any, and core features still work. App supports offline logging - data syncs via TLS encryption when you reconnect. No heavy sensors or background tracking beyond essentials.

Consent Form Integration: Data from our Zoho consent form serves as your primary agreement to program participation, data processing, and Terms acceptance.

3. How We Use Your Information

Your data fuels personalized support:

• Care Delivery: Tailor nutrition/exercise plans, schedule consults, review CGM trends for feedback.
• Communication: Send program reminders, updates, or research surveys (opt-out anytime via email or app).
• Improvements: Analyze de-identified, aggregate insights to refine programs (e.g., better diabetes reversal strategies).
• Safety & Compliance: Detect fraud, ensure program eligibility, meet legal requirements.

Uses are based on your consent provided through the Reisaan Health Consent Form, contractual necessity for program delivery, or legal obligations. No marketing without your explicit permission.

Mobile Data Analysis: We process your manual app logs (e.g., lifestyle patterns, glucose entries) to generate progress insights, always reviewed by our healthcare team (Dr. Sanghani and coaches). Analysis stays within your care - no AI models train on identifiable data without future opt-in consent. Aggregate analytics use de-identified data only - no linking back to you personally.

Research & Publication Consent

1. Use of De-identified Data for Research

By using the App and participating in our programs, you agree that we may use your health and lifestyle data in a de-identified or aggregated format for scientific research, clinical audits, and the improvement of metabolic health protocols.

2. Standards of De-identification

“De-identified data” means information that has been stripped of all personal identifiers (such as your name, contact details, and ID numbers) so that the data cannot reasonably be used to identify you. We adhere to industry-standard protocols for de-identification (e.g., [HIPAA Safe Harbor / ISO 20889]) to ensure your anonymity is preserved.

3. Research Dissemination & Publication

We may share insights gained from this de-identified data with the broader medical and health community. This includes, but is not limited to:

• Publication in peer-reviewed medical journals.
• Presentation at clinical conferences or academic seminars.
• Inclusion in public health white papers and case study reports.

4. No Re-identification Guarantee

We strictly prohibit any attempt to re-identify individuals from the de-identified datasets. We contractually require any third-party research partners or academic institutions to adhere to these same non-re-identification standards and to use the data solely for the agreed-upon research purpose.

5. Withdrawal of Consent

You may opt-out of having your data included in future research pools at any time by contacting connect@aasaanhealth.com. Please note:

• Past Publications: Once data has been de-identified and incorporated into a published study or aggregate report, it generally cannot be removed or retracted.
• Future Research: Upon your request, we will ensure your data is excluded from any new research projects initiated after the date of your request.

6. Ethical Oversight

Where required by law or institutional policy, our research initiatives are submitted for review by an Institutional Review Board (IRB) or Ethics Committee to ensure the protection of participant rights and the ethical handling of health data.

Use of Testimonials, Photos, and User-Generated Content

At Reisaan Health, we’re grateful when members of our community choose to share their experiences. From time to time, we may feature stories, testimonials, or photos from individuals who’ve worked with us, enrolled in our programs, or interacted with our content.

We only publish such material with your explicit, written consent. You’ll always have full control over how your words, images, or videos are used - including the option to remain anonymous or withdraw your consent at any time.

Testimonials and shared content may appear on our website, social media channels, emails, or other educational materials, but we will never alter your message in a way that changes its meaning. We also won’t link your testimonial to any medical or health information unless you have clearly agreed to that.

If you ever wish to update or remove your testimonial or content, simply contact us at connect@aasaanhealth.com, and we’ll make sure your request is processed promptly.

4. Sharing Your Information

We share data sparingly and only with safeguards:

• Our Team: Dr. Sanghani, health coaches (e.g., Pallavi), and authorized staff - for delivering your personalized care.
• Service Partners: Secure vendors for payments, app hosting, or labs (bound by privacy agreements; we don’t store payment details).
• Healthcare Coordination: For Indian residents, local pharmacies for prescriptions; for global users, guidance to your providers (with consent as documented in the consent form).
• Legal Requirements: If compelled by law (e.g., court orders, health emergencies) or to protect safety.

No sharing with advertisers or data brokers. We use no third-party analytics SDKs like Amplitude or Mixpanel - only essential partners. For international users, data processed in India with encryption and safeguards for transfers (e.g., to U.S./EU providers).

5. Security and Retention

We protect your information like we support your health goals:

• Security Measures: End-to-end encryption (AES-256 for storage, TLS for transmission), role-based access controls, regular security audits, and breach response plans.
• Mobile Storage: App data stored on HIPAA-compliant servers in India. Local device storage is minimal, encrypted, and user-controllable - delete via phone settings or app.
• Retention: Up to 7 years for PHI per legal standards (e.g., medical records); app-specific logs deleted on request after 30-day verification. Consent form records are retained for compliance. We securely delete or anonymize data when no longer needed.

If a breach occurs, we’ll notify affected users within 72 hours where required by law and take immediate remediation steps.

6. Your Rights and Choices

You’re in control of your data:

• Access & Correction: Request a copy or update your information from our records (consult notes, consent form data, program records).
• Deletion: Request erasure of your data (subject to legal retention requirements).
• Opt-Outs: Marketing communications, non-essential cookies - via email, app settings, or browser tools.
• Consent Withdrawal: Revoke permissions anytime (may limit some features).

How to Exercise Rights: Email connect@aasaanhealth.com with “Data Request” in the subject. We’ll respond within 30 days. Include a reference to your completed Reisaan Health Consent Form for verification. App Data Management: App logs are stored on our servers, but cannot be exported directly from the app. Contact support to request access to or deletion of your server-stored app data. Local device data can be cleared via your phone’s app settings.

Children’s Privacy Our Services primarily target adults 18+ managing metabolic and hormonal health conditions. However, in limited cases where minors may participate (e.g., with parental involvement for certain programs), the following applies:

• Primary Focus: Services are designed for individuals 18 years and older
• Parental Consent for Minors: Participation by minors (under 18) requires completion of the Reisaan Health Consent Form by a parent or legal guardian who must:
  • Verify the minor’s eligibility and medical suitability
  • Provide explicit consent for all data collection, processing, and sharing
  • Create and supervise the minor’s account
  • Exercise all data rights on the minor’s behalf
• Unauthorized Minor Data: If we discover data from a minor collected without proper parental consent via our consent form, we will immediately:
  • Delete the data permanently
  • Suspend the account
  • Notify the parent/guardian if contact information exists
  • Require completion of the parental consent form before reactivation
• Parental Rights: Parents/guardians can request access, correction, or deletion of their minor’s data by emailing connect@aasaanhealth.com with “Minor Data Request,” proof of parental relationship, and reference to the completed consent form

How Parents Can Manage Minor Data: Email connect@aasaanhealth.com with “Minor Data Request” in the subject, including proof of parental relationship, the minor’s account details, and reference to the completed Reisaan Health Consent Form. We’ll respond within 30 days.

We comply with children’s privacy regulations, including COPPA, GDPR-K, and India’s DPDP Act.

Detailed steps and troubleshooting in our App Privacy FAQ. Under GDPR/HIPAA, you can request summaries of our data processing assessments.

7. Third-Party Links and Services

Our site/app may link to CGM vendors, payment processors, or health tools. We don’t control their practices - review their privacy policies. Your interactions with them are governed separately. The Reisaan Health Consent Form is hosted on Zoho Forms - review their privacy policy for form submission handling.

8. Changes to This Policy

We review and update quarterly or as needed for compliance/tech changes. Major updates are posted on our site and emailed (30 days’ notice). Continued use after changes means acceptance. Consent form updates will be reflected in future submissions.

9. Contact Us

For privacy questions or requests: Aasaan Health Solutions LLP Email: connect@aasaanhealth.com Phone: +91 8291173280 Reference your completed Reisaan Health Consent Form for faster processing.

Your trust powers our mission to make health accessible - thank you for choosing Reisaan Health.