Cookie Policy

Effective Date: October 09, 2025
Last Updated: October 09, 2025

Introduction

This Cookie Policy explains how Reisaan Health (Aasaan Health Solutions LLP) uses cookies and similar technologies on our website (reisaanhealth.com) and mobile applications. This policy should be read alongside our Privacy Policy and Terms of Service.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be “session cookies” or “persistent cookies”:

Session cookies exist only while your browser is open and are deleted automatically when you close your browser
Persistent cookies remain on your device after your browser is closed and can be used when you revisit the website

Why We Use Cookies

At Reisaan Health, we use cookies to:

Enable essential website functions (like secure login)
Remember your preferences and settings
Understand how you use our website
Improve our services and user experience
Provide personalized health insights (with your consent)
Analyze website performance and usage patterns
Measure the effectiveness of our health education campaigns

Types of Cookies We Use

1. Strictly Necessary Cookies

Purpose: Essential for the website to function properly

Used for:

Secure login to your patient portal
Session management and security
Form submission and data validation
Load balancing and website performance
Remembering your cookie preferences

Examples:

cookieyes-consent – Stores your cookie preferences
PHPSESSID – PHP session identifier
WordPress security cookies

Consent Required: No (these are essential for the website to work)

Data Retention: Session to 1 year

2. Analytics & Performance Cookies

Purpose: Help us understand how visitors use our website

Used for:

Counting visitor numbers
Tracking which pages are most popular
Understanding user journey through the site
Identifying technical issues
Improving website speed and performance

Third-Party Services:

Google Analytics – Web analytics service
- Cookies: _ga, _gid, _gat_gtag_*
- Purpose: Website usage analysis
- Retention: 2 years
- Google Privacy Policy

Consent Required: Yes

How to opt-out: Use our cookie banner or Google Analytics Opt-out

3. Marketing & Advertising Cookies

Purpose: Track your visits across websites to show relevant content

Used for:

Measuring campaign effectiveness
Showing relevant health education content
Tracking conversions from ads
Retargeting (showing you our ads on other sites)

Third-Party Services:

Google Ads (if used)
- Cookies: _gcl_*, IDE
- Purpose: Ad targeting and conversion tracking
- Retention: 90 days to 2 years
Facebook Pixel (if used)
- Cookies: _fbp, fr
- Purpose: Ad targeting on Facebook/Instagram
- Retention: 90 days
Amazon Associates
- Purpose: Affiliate program tracking
- Retention: 90 days

Consent Required: Yes

Data Retention: 90 days to 2 years depending on cookie

4. Functional & Preference Cookies

Purpose: Remember your choices and enable enhanced features

Used for:

Remembering language preferences
Video playback (YouTube)
Social media integration
Chat support functionality
Accessibility settings

Third-Party Services:

YouTube (for embedded videos)
- Cookies: YSC, VISITOR_INFO1_LIVE
- Purpose: Video playback and preferences
- YouTube Privacy Policy

Consent Required: Yes (except for accessibility features)

Data Retention: Session to 1 year

Your Cookie Choices

You have several ways to control cookies:

1. Cookie Banner (Recommended)

When you first visit our website, you’ll see a cookie banner with these options:

Accept All – Allow all cookies for the best experience
Reject All – Only essential cookies will be used
Customize – Choose which types of cookies to allow

2. Change Preferences Anytime

Click the Cookie Settings icon (bottom corner of every page) to:

View current cookie preferences
Enable or disable cookie categories
Update your choices at any time

3. Browser Settings

You can also control cookies through your browser:

Google Chrome:

Settings → Privacy and security → Cookies and other site data
Choose your preferred cookie setting
Manage exceptions for specific sites

Mozilla Firefox:

Settings → Privacy & Security → Cookies and Site Data
Select your preference or use Custom settings

Safari:

Preferences → Privacy → Cookies and website data
Choose “Block all cookies” or manage preferences

Microsoft Edge:

Settings → Cookies and site permissions → Cookies
Choose your cookie settings

Note: If you block all cookies, some features of our website may not work properly.

Cookies from Third-Party Services

Some cookies are set by third-party services we use on our website:

Google Analytics

We use Google Analytics to understand website usage. Google Analytics may use cookies to collect information about your visits. This information is aggregated and anonymous.

Learn more about Google Analytics privacy

Payment Processors (Stripe)

When you make a payment, Stripe may set cookies for security and fraud prevention.

Stripe Privacy Policy

Video Content (YouTube)

Embedded videos from YouTube may set cookies. You can control YouTube cookies through your YouTube/Google account settings.

YouTube Privacy Policy

Cloud Services

We use secure cloud hosting services that may use cookies for load balancing and security.

Important: We carefully select third-party services and require them to respect user privacy. However, we are not responsible for cookies set by third parties. Please review their privacy policies.

How Long Do Cookies Last?

Cookie duration varies by type:

Cookie Type	Duration	Example
Session	Until browser closes	Login session
Short-term	Hours to days	Security tokens
Medium-term	Weeks to months	Analytics data
Long-term	Months to years	Preferences

Your consent choices: Stored for 12 months, then we’ll ask for consent again.

International Transfers

Some of our cookie providers (like Google) may transfer data internationally. We ensure appropriate safeguards are in place:

Standard Contractual Clauses with providers
Adequacy decisions where applicable
Privacy Shield frameworks (where relevant)

For patients in the EU, we comply with GDPR requirements for international data transfers.

Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect data from children through cookies. If you are under 18, please do not use our website without parental consent.

Updates to This Policy

We may update this Cookie Policy to reflect:

Changes in cookie usage
New technologies
Legal requirements
Service improvements

Last Updated: Check the date at the top of this page

How we’ll notify you:

Updated “Last Updated” date
Notice on website if changes are material
Email notification to registered patients

Your Rights

Depending on your location, you have rights regarding your data collected through cookies:

For EU/UK Residents (GDPR):

Right to access cookie data
Right to withdraw consent
Right to erasure (delete cookies)
Right to object to processing
Right to lodge a complaint with supervisory authority

For California Residents (CCPA/CPRA):

Right to know what data is collected
Right to delete cookie data
Right to opt-out of sale (we don’t sell data)
Right to non-discrimination

For all users:

Right to manage cookie preferences
Right to clear cookies at any time

Cookie Audit & Transparency

We regularly scan our website for cookies to keep this policy accurate. Our last scan was conducted on: [Date]

You can view a detailed list of all cookies currently on our website by:

Clicking “Cookie Settings” on our website
Selecting “View All Cookies”
Reviewing the complete list with descriptions

Contact Us

Questions about our cookie usage?

Privacy Team: Email: connect@aasaanhealth.com
Phone: +91 8291173280
Address: Mumbai, India

Response Time: We aim to respond within 5 business days

For GDPR complaints (EU residents): You may also contact your local Data Protection Authority

For CCPA requests (California residents): Email with subject line: “CCPA Cookie Request”

Related Policies

Privacy Policy – How we protect your health data
Terms of Service – Legal terms for using our services
HIPAA Notice of Privacy Practices – Healthcare privacy rights (if applicable)

Technical Information

For developers and technical users:

Cookie Domain: .reisaanhealth.com
Secure Flag: Yes (HTTPS only)
SameSite Attribute: Lax/Strict
HttpOnly: Yes (where applicable for security)

Cookie Management Platform: CookieYes
Consent Mode: Google Consent Mode v2 enabled

Glossary

Cookie: Small text file stored on your device
First-party cookie: Set by reisaanhealth.com
Third-party cookie: Set by external services
Tracking: Collecting data about your behavior
Consent: Your permission to use certain cookies
Opt-in: Actively agreeing to cookies
Opt-out: Choosing to reject cookies

By using our website, you acknowledge that you have read and understood this Cookie Policy.

For information about how we protect your personal health information, please read our Privacy Policy.

This Cookie Policy is part of our commitment to transparency and respecting your privacy rights. At Reisaan Health, protecting your data is as important as protecting your health.