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Terms of Service

Effective Date: October 13, 2025 Last Updated: October 13, 2025

Welcome to Reisaan Health, where Dr. Roshani Sanghani—an American Board-certified Endocrinologist—guides your journey to metabolic and hormonal wellness. These Terms of Service (“Terms”) govern your use of our website, mobile app, virtual programs, consultations, and related services (collectively, “Services”).

Program Enrollment: Participation requires completion of our Reisaan Health Consent Form, which constitutes your agreement to these Terms and our Privacy Policy.

Our Services provide lifestyle guidance and virtual support—not substitutes for professional medical diagnosis or emergency care. Always consult your physician for personalized medical advice.

If you don’t agree, please don’t use our Services. Questions? Contact connect@aasaanhealth.com or +91 8291173280.

1. Eligibility and Account

  • Who Can Use:
    • Individuals 18+ capable of forming a binding contract who complete the Reisaan Health Consent Form
    • Minors (under 18): Only with explicit parental/guardian consent via completion of the consent form by parent/guardian, who must create and manage the account
  • Services target adults managing conditions like diabetes, PCOS, thyroid issues, or seeking preventive wellness, though limited pediatric programs may be available with parental involvement via consent form
  • Account Creation: Based on information provided in the consent form; parents/guardians create minor accounts with verification
  • Responsibilities: You’re responsible for all activity under your account. Use Services for personal, non-commercial purposes only. Parents/guardians must supervise minor accounts per consent form agreements
  • Not for Emergencies: Our Services aren’t for urgent medical needs—call local emergency services (e.g., 108 in India, 911 in U.S.) immediately if required
  • Termination Rights: We may suspend or terminate access for violations, safety concerns, or at our discretion with notice

2. Description of Services

Our virtual programs (typically 3-6 months, extendable) include:

  • Consultations: Video or voice sessions with Dr. Sanghani and team for health history review, goal setting, and lifestyle guidance.
  • Personalized Plans: Tailored recommendations for nutrition, exercise, sleep, and stress based on your shared data from consent form and app.
  • Mobile App: Manual logging of lifestyle data, progress tracking, and insights (offline capable; data practices in Privacy Policy).
  • CGM Support: Optional feedback on glucose readings you manually upload (devices purchased separately).
  • Community & Resources: Access to private groups (400+ members), webinars, curriculum videos, and ongoing support.
  • India-Specific: Medication management guidance for residents. Global users: We provide recommendations—consult local providers and get in-person exams as needed.

Telehealth Consent: Consent for virtual care is provided through the Reisaan Health Consent Form, acknowledging limitations like no physical exams and potential tech issues. Outcomes vary by individual—no guarantees of results. For minors, parental consent via form is required.

App features and data handling covered in our Privacy Policy and App Privacy FAQ.

3. User Responsibilities

To get the most from our Services:

  • Complete the Reisaan Health Consent Form accurately before enrollment
  • Share complete health and lifestyle information as requested in consent form and program
  • Follow program guidance and update us on changes (e.g., new medications, symptoms)
  • Maintain stable internet/tech for consults; test setup beforehand
  • Use respectfully: No sharing logins, posting harmful content in community, or reverse-engineering app/tools
  • Comply with laws: Don’t use Services for fraud, illegal activities, or to evade medical regulations
  • Parental Supervision: Parents/guardians of minors must actively supervise participation per consent form agreements
  • By completing the consent form, you acknowledge understanding and agreement to comply with all program guidelines and instructions

4. Payments and Refunds

  • Payment Methods: Secure options like UPI, credit/debit cards via processors (e.g., Razorpay). We don’t store payment details.
  • Fees: Clearly displayed at enrollment; taxes apply. Payment authorization provided via consent form process.

No-Refund Policy Details Our policy ensures fairness while supporting the personalized nature of our Services. All purchases are final and non-refundable, but we provide clear guidelines and exceptions for exceptional circumstances. This policy is agreed to via the Reisaan Health Consent Form.

  1. Program Purchases
    • All program purchases are final and non-refundable.
    • No refunds will be issued for partial completion or non-participation in programs.
  2. Digital Content
    • All digital content, including but not limited to educational materials, guides, and resources, is non-refundable once accessed.
    • Access to digital content is considered initiated upon first login or download.
  3. Consultation Services
    • Scheduled consultation services are non-refundable once confirmed.
    • Cancellations must be made at least 48 hours before the scheduled appointment time.
    • Missed appointments will not be refunded or rescheduled without proper cancellation notice.

Exceptions While we maintain a strict no-refund policy, we may consider exceptions in the following cases:

  1. Technical Issues
    • If you experience technical difficulties that prevent access to our services and our support team cannot resolve the issue within 72 hours.
    • Documentation of the technical issue must be provided.
  2. Service Unavailability
    • If a purchased service becomes permanently unavailable before delivery.
    • If significant features of a program are removed or modified during your subscription period.

Resolution Process

  1. If you believe you qualify for an exception:
    • Contact our support team at connect@aasaanhealth.com within 7 days of the issue, referencing your consent form.
    • Provide detailed information about your concern.
    • Include any relevant documentation or evidence.
  2. Our team will review your case and respond within 5 business days.

Important Notes

  • This refund policy is part of our Terms & Conditions and agreed to via consent form.
  • We reserve the right to modify this policy at any time.
  • Any changes to this policy will be communicated through our website and reflected in future consent forms.
  • Continued use of our services after policy changes constitutes acceptance of the updated terms.

Auto-Renewals: Extensions may auto-renew—cancel anytime via app or email before billing. Disputes: Contact support first; we aim to resolve fairly.

5. Intellectual Property

  • Our Content: Program materials, app, videos, and curriculum are our property. Use personally during enrollment—no reproduction, distribution, or commercial use.
  • Your Content: You retain ownership of your logs/data. By completing the consent form, you grant us a license to use for Service delivery and de-identified improvements. For minors, parents grant this license.
  • Feedback: Suggestions you provide become our property (with credit if desired).

6. Disclaimers and Limitations of Liability

  • Educational Purpose: Content is informational—not medical diagnosis, treatment, or advice. Services don’t replace professional care.
  • “As Is” Basis: Provided without warranties of uninterrupted access, accuracy, or specific results. We minimize risks but can’t guarantee tech reliability.
  • Liability: Our responsibility limited to direct damages from negligence, up to fees paid in the last 6 months. No liability for indirect losses.
  • Indemnity: You agree to cover us for claims arising from your misuse of Services or inaccurate information. This is acknowledged in the consent form. Parents indemnify us for minors’ participation.
  • Virtual Care Risks: Consent to data sharing for care provided via consent form; aware of limits like no emergency response.

7. Termination

  • Your Right: Cancel anytime via app/email. We’ll provide prorated access until period ends and assist care transition.
  • Our Right: Terminate for violations with notice; immediate for safety/legal issues, including incomplete or invalid consent forms.
  • Post-Termination: Access ends; data handled per Privacy Policy (deletion on request).

8. Dispute Resolution

  • Governing Law: Laws of India, without conflict principles.
  • Resolution Process: Contact connect@aasaanhealth.com first for informal resolution, referencing your consent form. If unresolved, binding arbitration in Mumbai under Indian Arbitration Act—no class actions or jury trials.

9. General Terms

  • Changes: Updates posted to site; major changes notified via email (30 days). Consent form updates will reflect current Terms.
  • Severability: If any term invalid, rest remains enforceable.
  • Entire Agreement: These Terms, Privacy Policy, Reisaan Health Consent Form, and App FAQ form the full agreement.
  • Contact: Aasaan Health Solutions LLP, connect@aasaanhealth.com, +91 8291173280.

By completing the Reisaan Health Consent Form or using Services, you (or your parent/guardian for minors) confirm agreement to these Terms, Privacy Policy, and app data practices.

Let’s partner for your health—welcome to Reisaan Health!

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