Terms of Service

Effective Date: October 09, 2025
Last Updated: October 09, 2025

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PLEASE READ THESE TERMS CAREFULLY

These Terms of Service (“Terms,” “Agreement”) constitute a legally binding agreement between you (“you,” “your,” “patient,” “user”) and Aasaan Health Solutions LLP, operating as Reisaan Health (“we,” “us,” “our,” “Reisaan Health,” “Company”).

By accessing our website, enrolling in our programs, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you may not use our services.

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Table of Contents

1. Agreement to Terms
2. Eligibility and Account Registration
3. Description of Services
4. Telehealth Services and Informed Consent
5. Medical Disclaimers and Limitations
6. Patient Responsibilities
7. Medication Management
8. Program Participation
9. Fees, Payment, and Billing
10. Refund Policy
11. Cancellation and Termination
12. Account Deletion
13. Intellectual Property Rights
14. User Content and Communications
15. Prohibited Conduct
16. Third-Party Services
17. Privacy and Data Protection
18. Disclaimers and Warranties
19. Limitation of Liability
20. Indemnification
21. Dispute Resolution
22. Governing Law and Jurisdiction
23. Modifications to Terms
24. General Provisions
25. Contact Information

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1. Agreement to Terms

1.1 Acceptance

By using Reisaan Health services, you:

• Confirm you have read and understood these Terms
• Agree to be legally bound by these Terms
• Agree to comply with all applicable laws and regulations
• Acknowledge our Privacy Policy and Cookie Policy

1.2 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any program-specific agreements, constitute the entire agreement between you and Reisaan Health.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via:

• Email notification to your registered email
• Prominent notice on our website
• In-app notification (if applicable)

Continued use after changes constitutes acceptance of the modified Terms.

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2. Eligibility and Account Registration

2.1 Age and Capacity

You must be:

• At least 18 years of age
• Capable of entering into legally binding contracts
• Not previously suspended or terminated from our services
• Compliant with all applicable laws

If you are under 18:

• You may not use our services without parental consent
• A parent or guardian must create and manage the account
• The parent/guardian assumes all responsibilities under these Terms

2.2 Account Registration

To access our services, you must:

• Provide accurate and complete information
• Maintain current and accurate account information
• Create a secure password
• Not share your account credentials
• Notify us immediately of any unauthorized access

You are responsible for:

• All activity that occurs under your account
• Maintaining the confidentiality of your login credentials
• Any consequences of unauthorized use of your account

2.3 Geographic Restrictions

Our services are available to residents of:

• India
• United States (limited services – coordination with local physicians)
• Other countries as specified

Location-specific terms:

• Indian residents: Dr. Roshani Sanghani provides direct medical care and prescription management
• International residents: Dr. Roshani provides guidance and education; you must coordinate with your local physician for prescriptions and in-person care

2.4 Account Security

You agree to:

• Keep your password secure and confidential
• Not share your account with others
• Use strong, unique passwords
• Enable two-factor authentication if available
• Log out after each session, especially on shared devices

We reserve the right to:

• Suspend or terminate accounts with security vulnerabilities
• Require password changes for security reasons
• Lock accounts showing suspicious activity

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3. Description of Services

3.1 Healthcare Services Offered

Reisaan Health provides virtual healthcare services including:

Medical Consultations:

• One-on-one video consultations with Dr. Roshani Sanghani, US Board-Certified Endocrinologist
• Comprehensive health assessments
• Treatment plan development
• Medication management (for eligible patients)
• Ongoing medical supervision

Lifestyle Programs:

• Type 2 Diabetes Reversal Program (3-6 months)
• Sustainable Weight Management Program
• Type 1 Diabetes Management
• PCOS & Hormonal Balance Treatment
• Prediabetes Prevention
• Metabolic Health Optimization

Educational Resources:

• Structured online curriculum with video courses
• Evidence-based health education materials
• Interactive learning modules
• Dr. Roshani’s book and publications
• Lifestyle modification guidance

Health Coaching:

• Regular check-ins with health coaches
• Continuous support via private messaging
• Progress monitoring and accountability
• Behavior change support
• Nutritional guidance

Community Support:

• Access to alumni community (400+ members)
• Group webinars and interactive sessions
• Peer support and shared experiences
• Moderated online forums

Technology Tools:

• Mobile app for lifestyle tracking
• Continuous Glucose Monitoring (CGM) analysis and feedback
• Progress dashboards and analytics
• Secure patient portal for communication

3.2 What Our Services Are NOT

Reisaan Health does NOT provide:

• Emergency medical services
• In-person physical examinations
• Surgical procedures
• Mental health crisis intervention
• 24/7 immediate care
• Hospital admission or emergency room services
• Services requiring physical presence

3.3 Service Availability

Services are provided:

• During scheduled appointment times
• Via secure video conferencing
• Through asynchronous messaging (response within 24-48 hours)
• Subject to internet connectivity and technology availability

We do not guarantee:

• Uninterrupted access to services
• Error-free technology platforms
• Immediate responses to non-emergency communications

3.4 Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue services (with notice)
• Change program structure or content
• Update technology platforms
• Adjust service offerings based on medical best practices

If we discontinue services:

• We’ll provide reasonable advance notice
• Assist with care transition if needed
• Refund prepaid fees for unused services (prorated)

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4. Telehealth Services and Informed Consent

4.1 Understanding Telehealth

Telehealth Definition: Telehealth is the delivery of healthcare services using electronic communications and information technology when you and your healthcare provider are not in the same physical location.

Telehealth includes:

• Live video consultations via secure platforms
• Asynchronous messaging and secure chat
• Remote monitoring of health data (CGM, self-reported metrics)
• Electronic review of lab results, photos, and documents
• Digital transmission of health information

4.2 Benefits of Telehealth

Telehealth may offer:

• Convenience: Access specialist care from your home
• Time savings: No travel or waiting room time
• Increased access: Connect with Dr. Roshani regardless of location
• Continuity of care: Regular check-ins without scheduling constraints
• Cost savings: Lower costs compared to in-person visits
• Comfort: Consultations in your familiar environment
• Reduced exposure: Lower risk of infectious disease transmission

4.3 Limitations and Risks of Telehealth

Limitations:

• No physical examination: Cannot perform hands-on assessment, palpation, or direct vital sign measurement
• Technology dependence: Requires stable internet, functioning devices, and appropriate software
• Limited scope: Some conditions require in-person evaluation
• Diagnostic limitations: May miss visual or physical findings that would be apparent in person
• Technical failures: Connection issues, audio/video quality problems, software glitches

Risks:

• Delayed diagnosis: Certain conditions may not be identifiable remotely
• Technology interruptions: Consultations may be disrupted by technical issues
• Information gaps: Incomplete medical information if records aren’t fully available
• Security risks: Despite encryption, no electronic communication is 100% secure
• Misunderstanding: Communication may be less clear than in-person
• Emergency situations: Cannot provide immediate physical intervention

4.4 Your Telehealth Consent

By using our telehealth services, you acknowledge and agree that:

1. You understand the nature of telehealth as described above
2. You consent to receive healthcare via telehealth including video consultations, messaging, and remote monitoring
3. You understand the limitations and that some conditions require in-person care
4. You will seek in-person care when advised by Dr. Roshani or when experiencing emergencies
5. You have a backup plan for in-person medical care and emergencies
6. You understand technology requirements and will ensure adequate setup
7. You are responsible for your environment during consultations (private, quiet, well-lit)
8. You understand recordings (if any) will only occur with explicit additional consent
9. You can withdraw consent at any time, though this may end your participation in our programs

4.5 Technology Requirements

For optimal telehealth experience, you need:

• Reliable high-speed internet connection (minimum 1.5 Mbps)
• Device with camera and microphone (computer, tablet, or smartphone)
• Updated web browser or app
• Quiet, private, well-lit location
• Backup communication method (phone number)

You are responsible for:

• Ensuring your technology works properly
• Testing video/audio before appointments
• Having a backup plan if technology fails

4.6 Consultation Recording

Default: Consultations are NOT recorded.

If recording is needed for medical purposes:

• We will request explicit written consent
• You can decline without affecting care
• Recordings are stored securely
• Recordings become part of your medical record
• You can request a copy

You may NOT:

• Record consultations without prior written consent
• Share recordings with unauthorized parties
• Use recordings for any purpose other than your personal health

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5. Medical Disclaimers and Limitations

5.1 NOT FOR EMERGENCIES

⚠️ CRITICAL: IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, DO NOT USE OUR SERVICES.

Call emergency services immediately:

• India: 108 or 102
• United States: 911
• Other countries: Your local emergency number

OR go directly to the nearest emergency room.

Medical emergencies include:

• Chest pain or pressure
• Difficulty breathing or severe shortness of breath
• Loss of consciousness or fainting
• Severe bleeding
• Severe hypoglycemia (blood sugar below 50 mg/dL with symptoms)
• Diabetic ketoacidosis (DKA) symptoms
• Stroke symptoms (FAST: Face drooping, Arm weakness, Speech difficulty, Time to call)
• Severe allergic reactions
• Thoughts of self-harm or suicide

5.2 Scope of Practice

Dr. Roshani Sanghani’s practice is limited to:

• Endocrinology and metabolic health
• Diabetes management (Type 1, Type 2, prediabetes)
• Weight management and obesity medicine
• PCOS and hormonal disorders
• Thyroid conditions
• Metabolic syndrome
• Lifestyle medicine

We do NOT treat:

• Acute emergencies
• Conditions requiring surgical intervention
• Mental health disorders (we may refer)
• Substance abuse disorders
• Conditions outside endocrinology scope
• Pediatric patients under 18 (without modification)

5.3 No Guarantee of Results

Important Notice:

We cannot and do not guarantee:

• Specific health outcomes or results
• Diabetes reversal or remission for all patients
• Specific amount of weight loss
• Elimination of all medications
• Cure of any chronic condition
• Resolution of all symptoms

Individual results vary based on:

• Adherence to treatment plan
• Baseline health status
• Genetic factors
• Concurrent medical conditions
• Lifestyle factors
• Individual biological response

Our commitment:

• Evidence-based treatment approaches
• Personalized care plans
• Medical expertise and support
• Best efforts to help you achieve health goals

5.4 Need for In-Person Care

You acknowledge that:

Dr. Roshani may determine at any time that your condition requires in-person evaluation, physical examination, laboratory testing, imaging, or other services that cannot be provided via telehealth.

If in-person care is recommended:

• You agree to seek appropriate in-person medical care
• You will not rely solely on telehealth for conditions requiring physical evaluation
• You will inform Dr. Roshani of all in-person visits and findings
• Failure to obtain recommended in-person care may result in program termination

5.5 Supplement to, Not Replacement for, Local Care

Important for International Patients:

Reisaan Health services are intended to supplement, not replace, your relationship with local healthcare providers.

You should maintain:

• A primary care physician in your area
• Access to emergency care facilities
• Relationships with local specialists as needed
• Ability to obtain lab tests and imaging locally

Dr. Roshani will:

• Provide guidance and education
• Coordinate with your local physicians (with your authorization)
• Make recommendations for implementation by your local provider
• Support your overall health journey

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6. Patient Responsibilities

6.1 Providing Accurate Information

You must provide:

• Complete and accurate medical history
• Current medication lists with dosages
• All allergies and adverse reactions
• Recent lab results and test reports
• Information about other healthcare providers
• Updates to any health changes

You must disclose:

• All medical conditions, even if seemingly unrelated
• All medications, including over-the-counter and supplements
• Pregnancy or possibility of pregnancy
• Substance use (alcohol, tobacco, recreational drugs)
• Previous adverse reactions to treatments

Consequences of withholding information:

• May result in inappropriate treatment recommendations
• Could cause serious harm to your health
• May invalidate medical advice provided
• Could result in program termination

6.2 Following Treatment Plans

You agree to:

• Follow prescribed treatment plans to the best of your ability
• Take medications as directed
• Implement lifestyle recommendations
• Monitor your health as instructed
• Report any adverse effects or concerns promptly
• Attend scheduled appointments
• Complete required coursework and assignments

If you cannot follow recommendations:

• Communicate with Dr. Roshani or your health coach
• Discuss barriers to adherence
• Work together to modify plans
• Do not stop medications without medical guidance

6.3 Monitoring and Reporting

You are responsible for:

• Monitoring blood glucose as directed
• Tracking weight, blood pressure, and other metrics
• Recording lifestyle data in the app
• Reporting any concerning symptoms immediately
• Obtaining recommended lab tests through local providers
• Sharing lab results with our team

Report immediately:

• Severe hypoglycemia or hyperglycemia
• New or worsening symptoms
• Adverse reactions to medications or supplements
• Any emergency room visits or hospitalizations
• Changes in other medications prescribed by other doctors

6.4 Appointment Attendance

You agree to:

• Attend all scheduled appointments
• Be on time for video consultations
• Cancel or reschedule at least 24 hours in advance
• Be in a private, quiet, well-lit location
• Test technology before appointments

Missed appointments:

• May result in delayed progress
• Could impact program effectiveness
• Excessive missed appointments may result in program termination
• No refunds for missed appointments

6.5 Communication Responsibilities

You agree to:

• Check your email and app regularly for communications
• Respond to time-sensitive requests promptly
• Use secure communication channels (not regular SMS for sensitive information)
• Maintain professional and respectful communication
• Notify us of email or contact information changes

6.6 Technology Responsibilities

You are responsible for:

• Ensuring your devices and internet connection work properly
• Updating software and apps as needed
• Maintaining security of your devices and accounts
• Having backup communication methods
• Costs of internet access and devices

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7. Medication Management

7.1 For Indian Patients

Dr. Roshani Sanghani will:

• Review your current medications
• Make changes to diabetes medications, dosages, and timing
• Prescribe new medications when medically appropriate
• Monitor for drug interactions and side effects
• Coordinate medication changes with lifestyle modifications
• Provide electronic or written prescriptions as needed

You must:

• Obtain medications from licensed pharmacies
• Take medications exactly as prescribed
• Report all side effects or concerns
• Not adjust dosages without consulting Dr. Roshani
• Inform Dr. Roshani of medications prescribed by other doctors
• Ensure adequate medication supply

7.2 For International Patients

Dr. Roshani will:

• Review your current medications and make recommendations
• Provide guidance on medication adjustments
• Communicate recommendations to your local physician (with authorization)
• Educate you on medication management
• Support coordination between you and your local prescriber

Dr. Roshani cannot:

• Directly prescribe medications in countries where she is not licensed
• Replace your local physician
• Override your local physician’s decisions

You must:

• Have a local physician who can prescribe medications
• Facilitate communication between Dr. Roshani and your local physician
• Ensure your local physician is informed of Reisaan Health recommendations
• Follow the prescribing guidance of your legally authorized local physician

7.3 Medication Safety

Important safety information:

You acknowledge that:

• All medications have potential side effects
• Diabetes medications can cause hypoglycemia (low blood sugar)
• Medication changes require close monitoring
• Some medications interact with foods or supplements
• Lifestyle changes may necessitate medication adjustments

You agree to:

• Monitor for hypoglycemia especially when reducing diabetes medications
• Keep fast-acting carbohydrates available for hypoglycemia
• Check blood glucose more frequently when changing medications
• Report concerning symptoms immediately
• Never abruptly stop medications without medical guidance

Medication Disclaimer: We provide evidence-based medication recommendations, but cannot guarantee specific responses or outcomes. Individual responses to medications vary. Some patients may not tolerate certain medications or may not achieve desired effects.

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8. Program Participation

8.1 Program Structure

Our programs typically include:

• Initial comprehensive consultation (30-60 minutes)
• Multiple follow-up consultations throughout program duration
• Access to online educational curriculum with video courses
• Health coaching support
• Private messaging with care team
• Continuous Glucose Monitoring (CGM) with analysis
• Progress tracking and analytics via mobile app
• Alumni community access

Program duration:

• Standard: 3-6 months
• Customized based on individual needs
• May be extended with additional fees

8.2 Program Requirements

To participate successfully, you must:

• Commit to the full program duration (3-6 months minimum)
• Complete initial health survey and assessments
• Attend scheduled consultations
• Watch educational videos and complete coursework
• Track lifestyle data daily in the app
• Implement lifestyle recommendations
• Communicate regularly with the team
• Obtain recommended lab tests
• Participate in CGM monitoring (if part of program)

Program modifications:

• Programs are personalized to your needs
• Structure may be adjusted based on progress
• Additional services may be recommended
• You may decline specific components (may affect outcomes)

8.3 Continuous Glucose Monitoring (CGM)

If CGM is part of your program:

You are responsible for:

• Purchasing CGM sensors separately (not included in program fee unless specified)
• Proper device application and maintenance
• Ensuring sensor accuracy through calibration if required
• Wearing sensor continuously as directed
• Syncing data regularly
• Reporting device issues or inaccurate readings

We will provide:

• Guidance on CGM device use
• Analysis of your CGM data
• Personalized feedback on glucose patterns
• Recommendations based on glucose response
• Support with technical issues

CGM disclaimer:

• CGM readings may have minor inaccuracies
• CGM should not replace fingerstick testing for treatment decisions
• Device malfunctions can occur
• You are responsible for CGM device costs

8.4 Alumni Community Access

Upon completing the core program, you gain:

• Lifetime access to alumni community (400+ members)
• Ongoing peer support and shared experiences
• Group webinars and educational sessions
• Ability to continue app access (with subscription)

Community guidelines:

• Maintain respectful, supportive interactions
• Protect privacy of other members
• Do not share medical advice (peer support only)
• Do not share sensitive personal health information publicly
• Report inappropriate behavior to moderators

We reserve the right to:

• Remove members who violate community guidelines
• Moderate content for safety and privacy
• Discontinue community access for program violations

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9. Fees, Payment, and Billing

9.1 Program Fees

Fee structure:

• Initial consultation fee: [Specify amount]
• Program fees: Vary by program type and duration
• Follow-up consultation fees (if not included in program): [Specify]
• Additional services billed separately

Fees include:

• Medical consultations with Dr. Roshani
• Health coaching support
• Access to educational curriculum
• Mobile app access during program
• Private messaging support
• CGM analysis and feedback (device purchase separate)

Fees do NOT include:

• CGM sensors and devices (purchased separately)
• Laboratory tests (obtained through local providers)
• Medications and supplements
• Travel costs for any in-person care
• Third-party service fees

9.2 Payment Methods

Accepted payment methods:

• Credit/debit cards (Visa, Mastercard, American Express)
• UPI (for Indian patients)
• Bank transfer (in some cases)
• Payment plans (if available, by arrangement)

Payment processing:

• All payments processed securely through Stripe
• We do not store complete credit card information
• Payment confirmation sent via email
• Receipts available in your account

9.3 Payment Terms

Payment schedule:

• Option 1: Full program fee due at enrollment
• Option 2: Installment plans (if offered) – specific terms provided at enrollment
• Subscriptions: Billed monthly/quarterly if applicable

Important:

• Services begin only after payment is received
• Failed payments may suspend services
• You are responsible for any bank or transaction fees
• Currency: [Specify – INR, USD, etc.]

9.4 Price Changes

We reserve the right to:

• Change pricing for future enrollments
• Offer promotional pricing
• Modify payment plans

Price protection:

• Your program fee is locked at enrollment
• Price changes do not affect active participants
• Program extensions may be subject to current pricing

9.5 Taxes

Tax responsibility:

• Fees may be subject to applicable taxes (GST in India, sales tax in US states, etc.)
• Taxes will be added to fees as required by law
• Tax invoices provided upon request
• You are responsible for any taxes owed

9.6 Third-Party Payments

If someone else is paying (employer, family member):

• We require written authorization
• Primary account holder remains responsible for compliance with Terms
• Payment disputes between you and payer do not affect our terms
• We may provide information to payer as authorized

9.7 Insurance

Important: Reisaan Health services are typically NOT covered by insurance.

Self-pay model:

• Services are direct-pay
• We do not bill insurance companies directly
• We do not accept Medicare/Medicaid
• We can provide receipts for potential reimbursement

If you wish to seek reimbursement:

• We can provide detailed receipts/superbills
• You are responsible for submitting to your insurance
• Reimbursement is not guaranteed
• We cannot guarantee your insurance will cover services

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10. Refund Policy

10.1 No-Refund Policy

Our policy: All program purchases are FINAL and NON-REFUNDABLE.

By enrolling, you acknowledge:

• You understand and agree to comply with all program guidelines
• You have reviewed program details and requirements
• No refunds will be issued for partial completion or non-participation
• Missed appointments or failure to complete program elements do not qualify for refunds

10.2 Why No Refunds

Our no-refund policy exists because:

• We allocate dedicated resources upon enrollment
• Medical consultations cannot be “undone”
• Program spots are limited
• Costs are incurred immediately (team time, technology, resources)
• Digital content is accessed immediately upon enrollment

10.3 Exceptions

We may consider refund exceptions ONLY in these circumstances:

1. Technical Issues:

• If you experience technical difficulties preventing access to services
• Our support team cannot resolve the issue within 72 hours
• You provide documentation of the technical issue
• Must be reported within 7 days of issue arising

2. Service Unavailability:

• If a purchased service becomes permanently unavailable before delivery
• If significant features are removed during your active enrollment
• If we cancel or discontinue your program

3. Medical Contraindications:

• If Dr. Roshani determines upon initial consultation that our services are not medically appropriate for you
• Determination made within first consultation
• No lifestyle coaching or educational content has been accessed

10.4 Refund Request Process

To request a refund under exceptions:

1. Contact us within 7 days of the issue
2. Email: connect@aasaanhealth.com
3. Subject: “Refund Request – [Your Name] – [Program Name]”
4. Include:
   • Detailed explanation of circumstances
   • Supporting documentation
   • Account information
   • Preferred refund method

We will:

• Review your request within 5 business days
• Contact you for additional information if needed
• Provide written decision with explanation
• Process approved refunds within 4-6 weeks via check or original payment method

Refund amounts (if approved):

• Full refund: Only for pre-enrollment technical issues
• Partial refund: Prorated based on services used
• Equipment costs may be deducted (e.g., CGM devices provided)

10.5 Disputes

If your refund request is denied:

• You will receive a detailed explanation
• You may appeal the decision within 10 days
• Appeal reviewed by senior management
• Final decision communicated in writing

Chargebacks:

• Chargebacks for valid services are considered a breach of these Terms
• We will contest illegitimate chargebacks
• Chargebacks may result in account suspension
• Collection efforts may be pursued for fraudulent chargebacks

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11. Cancellation and Termination

11.1 Your Right to Cancel

You may cancel your participation at any time by:

• Emailing: connect@aasaanhealth.com
• Subject: “Program Cancellation – [Your Name]”
• Include: Reason for cancellation (optional but helpful)

Effect of cancellation:

• Access to services will end
• No refunds for unused portion (see Refund Policy)
• Medical records will be maintained per retention requirements
• Alumni community access may be retained (at our discretion)
• Outstanding fees remain due

11.2 Our Right to Terminate

We may suspend or terminate your access to services if:

Immediate termination (without notice):

• You provide false information
• You engage in abusive behavior toward staff
• You violate prohibited conduct provisions
• You use services for unlawful purposes
• You reverse charges or initiate fraudulent chargebacks
• You threaten harm to yourself, others, or property

Termination with notice:

• You repeatedly miss scheduled appointments (3+ unexcused absences)
• You fail to pay amounts due
• You do not follow medical advice creating safety concerns
• You violate Terms of Service provisions
• You engage in behavior detrimental to other participants

Termination process:

• We will provide written notice of termination
• State reasons for termination
• Effective date of termination
• Information about care transition resources

Effect of our termination:

• Your access to services ends immediately
• No refund of fees paid
• Outstanding balances remain due
• Medical records transferred or made available upon request

11.3 Effect of Termination

Upon termination by either party:

What continues:

• Our obligation to protect your medical records
• Your right to obtain copies of medical records
• Our legal obligations regarding your information
• Provisions of these Terms that survive termination

What ends:

• Access to patient portal and mobile app
• Communication with healthcare team (except for records requests)
• Educational content access
• Community participation
• Future scheduled appointments (automatically cancelled)

11.4 Care Transition

If your participation ends:

• We will provide a summary of care upon request
• Assist with transition to another provider
• Provide medical records as legally required
• Offer recommendations for continued care

You are responsible for:

• Arranging alternative care
• Ensuring continuity of medical management
• Not abruptly stopping medications without medical guidance
• Obtaining necessary prescriptions from another provider

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12. Account Deletion

12.1 Right to Request Deletion

You have the right to request deletion of your account and personal information, subject to legal retention requirements.

12.2 Deletion Request Process

To request account deletion:

1. Submit request via:

   • Email: connect@aasaanhealth.com
   • Subject: “Account Deletion Request”
   • In-app account settings (if available)

2. Provide:

   • Your full name
   • Email address associated with account
   • Phone number
   • Verification of identity

3. Verification:

   • We may require additional information to confirm your identity
   • This protects against unauthorized deletion requests

12.3 Deletion Timeline

Upon receiving valid deletion request:

• Acknowledgment within 5 business days
• Deletion processed within 30 days
• Confirmation email when complete

12.4 What Gets Deleted

Information deleted:

• Account login credentials
• Personal contact information (where not legally required)
• Lifestyle tracking data
• App usage data
• Marketing preferences
• Non-essential communications

12.5 Information We Must Retain

Information retained for legal/regulatory reasons:

• Medical records (6-10 years per legal requirements)
• Payment records (7 years for tax purposes)
• Consent forms and authorizations
• Legal correspondence
• Information subject to legal holds or investigations

This retention is required by:

• Medical record laws (India: MCI regulations, US: state laws)
• Tax regulations
• Healthcare regulations
• Litigation holds
• Contractual obligations

12.6 Effect of Account Deletion

After account deletion:

• You lose access to all services immediately
• Cannot recover account or data
• Must create new account to re-enroll (subject to approval)
• Outstanding fees remain due
• No refunds for unused services

12.7 Anonymization

• After retention periods expire, medical records will be anonymized
• Anonymized data may be used for research and quality improvement
• Anonymized data cannot be linked back to you

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13. Intellectual Property Rights

13.1 Our Intellectual Property

Reisaan Health owns all rights to:

Content:

• Educational videos and courses
• Written materials and guides
• Treatment protocols and methodologies
• Dr. Roshani’s books and publications
• Blog posts and articles
• Infographics and visual materials
• Research and data analysis

Technology:

• Website design and functionality
• Mobile application
• Software and algorithms
• Databases and data structures
• User interfaces

Branding:

• Reisaan Health name and logo
• Taglines and slogans
• Brand design elements
• Trade dress

Protected by:

• Copyright laws
• Trademark laws
• Trade secret laws
• Patent laws (where applicable)

13.2 Limited License to You

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and view educational content for personal use
• Use the mobile app for program participation
• Download materials for personal reference
• Participate in community forums

This license is:

• For personal, non-commercial use only
• Revocable at any time
• Non-transferable (you cannot share with others)
• Subject to these Terms

13.3 Restrictions on Use

You may NOT:

• Copy, reproduce, or distribute our content
• Modify, adapt, or create derivative works
• Sell, rent, lease, or sublicense our materials
• Reverse engineer or decompile our software
• Remove copyright or proprietary notices
• Use content for commercial purposes
• Share login credentials to provide access to others
• Record or redistribute video consultations or courses
• Use our trademarks without written permission

Specific prohibitions:

• Screen recording educational videos
• Sharing course materials with non-participants
• Copying treatment protocols for use by others
• Creating competing services using our methods

13.4 Your Content License to Us

By submitting content to us (testimonials, photos, messages), you grant us:

• Non-exclusive, worldwide, royalty-free license
• Right to use, display, reproduce, and distribute
• Right to modify for formatting or display
• Sublicense rights to third parties (e.g., marketing partners)

Uses may include:

• Marketing and promotional materials
• Success stories on website and social media
• Case studies and testimonials
• Educational materials
• Research and publications (anonymized)

Your content representations:

• You own the content or have rights to grant this license
• Content does not infringe third-party rights
• Content is accurate and not defamatory
• You consent to use of your likeness (if applicable)

13.5 Testimonials and Case Studies

Use of your success story:

• Always requires separate written authorization
• You specify what can be included
• You can limit use (e.g., first name only, anonymized)
• You can revoke permission (prospectively)

We will:

• Obtain explicit consent before using your story
• Allow you to review before publication
• Respect your privacy preferences
• Remove upon request (within reasonable time)

13.6 Copyright Infringement Claims

If you believe our content infringes your copyright:

Contact our Copyright Agent: Email: connect@aasaanhealth.com Subject: “Copyright Infringement Claim”

Include:

• Your contact information
• Description of copyrighted work
• Location of allegedly infringing content on our site
• Statement of good faith belief
• Statement under penalty of perjury that information is accurate
• Physical or electronic signature

We will:

• Investigate promptly
• Remove infringing content if claim is valid
• Notify alleged infringer
• Comply with applicable copyright laws

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14. User Content and Communications

14.1 Your Communications

Content you may submit:

• Messages to Dr. Roshani and care team
• Health updates and progress reports
• Photos of meals, CGM readings, etc.
• Community forum posts
• Feedback and testimonials
• Survey responses

14.2 Content Standards

All content you submit must:

• Be accurate and truthful
• Not violate any laws
• Not infringe third-party rights
• Not contain harmful, offensive, or inappropriate material
• Not contain spam or promotional content (except as permitted)
• Respect privacy of others

Prohibited content:

• Hate speech, harassment, or bullying
• Sexually explicit or suggestive content
• Violence or threats
• False or misleading health information
• Promotion of dangerous health practices
• Personal attacks on staff or other participants

14.3 Medical Record Status

Your communications with our healthcare team:

• Become part of your medical record
• Are stored securely
• May be reviewed by care team members
• Are subject to medical record retention laws
• Can be accessed by you upon request

14.4 Monitoring and Moderation

We reserve the right to:

• Monitor all user communications
• Remove inappropriate content
• Suspend or terminate users violating standards
• Report illegal activity to authorities
• Use content for quality improvement (anonymized)

We are NOT obligated to:

• Monitor all content in real-time
• Pre-screen content before posting
• Take responsibility for user-generated content

14.5 Community Forums

When participating in community:

• Be respectful and supportive
• Protect your own privacy (don’t overshare sensitive information)
• Respect privacy of others (no screenshots or sharing outside community)
• Focus on peer support, not medical advice
• Report concerning posts to moderators

Moderator rights:

• Remove inappropriate posts
• Warn or suspend users
• Ban users for serious violations
• Edit posts for clarity or privacy (with notification)

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15. Prohibited Conduct

You agree NOT to:

15.1 Misuse of Services

• Use services for any unlawful purpose
• Provide false or misleading information
• Impersonate another person or entity
• Access services through unauthorized means
• Interfere with service operation or security

15.2 Abuse and Harassment

• Harass, threaten, or abuse staff or other participants
• Engage in discriminatory behavior
• Post defamatory or libelous content
• Stalk or invade privacy of others

15.3 Security Violations

• Attempt to gain unauthorized access to systems
• Introduce viruses, malware, or harmful code
• Attempt to breach security measures
• Use automated systems to access services (bots, scrapers)
• Probe or test vulnerability of systems

15.4 Commercial Misuse

• Use services for commercial purposes without authorization
• Sell access to services or accounts
• Advertise or promote products/services without permission
• Recruit participants for competing services

15.5 Intellectual Property Violations

• Copy, distribute, or reproduce our content without authorization
• Remove or alter copyright notices
• Use our trademarks without permission
• Create derivative works from our materials

15.6 Medical Misconduct

• Share your account credentials with others
• Use services on behalf of someone else without authorization
• Seek prescriptions for others
• Request controlled substances inappropriately
• Provide false medical history

15.7 Consequences

Violations may result in:

• Warning and required corrective action
• Temporary suspension of services
• Permanent termination of account
• Legal action for damages
• Reporting to law enforcement (for illegal activity)
• Collection efforts for unpaid fees

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16. Third-Party Services

16.1 Third-Party Integrations

Our services may integrate with third-party platforms:

Video Conferencing:

• Zoom, Google Meet, or similar platforms
• Subject to their terms of service and privacy policies

Payment Processing:

• Stripe payment processing
• Subject to Stripe’s terms and policies
• Stripe Terms

Cloud Services:

• Data hosting and storage providers
• Security and encryption services

Communication Tools:

• Email delivery services
• SMS notification services

Analytics:

• Website and app analytics (anonymized)
• Google Analytics with consent

16.2 Third-Party Responsibility

We are NOT responsible for:

• Third-party service availability or performance
• Third-party privacy practices
• Third-party security breaches
• Changes to third-party services
• Third-party service fees or charges

You acknowledge:

• Third-party services have their own terms
• You agree to third-party terms when using integrated services
• We may change third-party providers without notice

16.3 External Links

Our website may contain links to external resources:

• Medical research and publications
• Health education resources
• Partner services
• Social media platforms

Regarding external links:

• We do not endorse all linked content
• We are not responsible for external site content
• External sites have their own privacy policies
• We cannot guarantee accuracy of external information

16.4 CGM Devices and Manufacturers

If you use CGM devices:

• Devices are manufactured by third parties (FreeStyle, Dexcom, etc.)
• Subject to manufacturer warranties and terms
• We provide guidance but not device support
• Device malfunctions should be reported to manufacturer
• We analyze data but don’t guarantee device accuracy

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17. Privacy and Data Protection

17.1 Privacy Policy Incorporation

Our Privacy Policy is incorporated into these Terms by reference.

Key points:

• How we collect, use, and protect your information
• Your privacy rights and choices
• Data security measures
• Information sharing practices
• International data transfers
• Cookie usage

Please review our Privacy Policy carefully.

17.2 Data Security Commitment

We implement:

• Industry-standard security measures
• Encryption for data transmission and storage
• Access controls and authentication
• Regular security audits
• Staff training on privacy and security

Your responsibilities:

• Keep login credentials secure
• Use secure internet connections
• Report security concerns immediately
• Don’t share account access

17.3 HIPAA Compliance (US Patients)

If you are a US patient:

• We comply with HIPAA privacy and security rules
• See separate HIPAA Notice of Privacy Practices
• Business Associate Agreements with vendors
• Breach notification procedures in place

17.4 International Privacy Laws

We comply with applicable privacy laws:

• GDPR (EU/UK patients)
• CCPA/CPRA (California patients)
• India IT Act and DPDP Act (Indian patients)
• LGPD (Brazilian patients)
• Other applicable regulations

17.5 Data Breach Notification

In the event of a data breach:

• We will investigate immediately
• Notify affected individuals as required by law
• Notify regulatory authorities
• Provide guidance on protective steps
• Implement corrective measures

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18. Disclaimers and Warranties

18.1 Services Provided “AS IS”

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We provide services “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied.

We disclaim all warranties including:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of content
• Uninterrupted or error-free service
• Security or freedom from viruses

18.2 No Guarantee of Results

We do not warrant or guarantee:

• Specific health outcomes
• Diabetes reversal or remission
• Weight loss amounts
• Medication reduction or elimination
• Resolution of symptoms
• Improvement in lab values
• Freedom from complications

Individual results vary based on:

• Compliance with treatment plan
• Baseline health status
• Genetic factors
• Concurrent conditions
• Lifestyle adherence
• Individual biology

18.3 Medical Advice Disclaimer

Our services involve medical judgment, but:

• Medical advice is based on information you provide
• Remote evaluation has inherent limitations
• Diagnosis may be incomplete without physical examination
• Recommendations are professional opinions, not guarantees
• Medicine is not an exact science

18.4 Technology Disclaimer

Regarding technology platforms:

• We do not guarantee uninterrupted access
• Technical failures can occur
• Internet connectivity is your responsibility
• Mobile apps may have bugs or glitches
• Platform features may change without notice

18.5 Third-Party Disclaimer

Regarding third-party services:

• We are not responsible for third-party performance
• Third-party services may change or terminate
• Integration issues may occur
• Third-party security is their responsibility

18.6 Educational Content Disclaimer

Educational materials provided:

• Are for informational purposes
• Do not replace individualized medical advice
• May not apply to your specific situation
• Should not be solely relied upon for medical decisions
• May become outdated as medical knowledge evolves

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19. Limitation of Liability

19.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Reisaan Health, Dr. Roshani Sanghani, Aasaan Health Solutions LLP, and our officers, directors, employees, agents, and affiliates SHALL NOT BE LIABLE FOR:

Indirect Damages:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Loss of goodwill or reputation
• Emotional distress
• Personal injury (except where prohibited by law)

Arising from:

• Use or inability to use our services
• Reliance on information provided
• Technical failures or interruptions
• Unauthorized access to your information
• Errors or omissions in content
• Actions of third-party service providers

19.2 Maximum Liability Cap

If we are found liable, our total liability is limited to:

• The amount you paid for services in the 12 months preceding the claim
• OR ₹50,000 (or $500 USD), whichever is less

19.3 Exceptions

These limitations do NOT apply to:

• Damages caused by our gross negligence or willful misconduct
• Death or personal injury caused by our negligence (where law prohibits limitation)
• Fraud or fraudulent misrepresentation
• Violations of your fundamental legal rights
• Other damages that cannot be limited by law

19.4 Acknowledgment

You acknowledge and agree:

• These limitations are reasonable and fair
• They reflect the allocation of risk between parties
• You would not receive these services at this price without these limitations
• You have had opportunity to review these limitations

19.5 Basis of the Bargain

These limitations are fundamental to our agreement:

• They apply even if limited remedies fail their essential purpose
• Each provision is severable
• If one provision is unenforceable, others remain in effect

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20. Indemnification

20.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless:

• Reisaan Health
• Aasaan Health Solutions LLP
• Dr. Roshani Sanghani
• Our officers, directors, employees, agents, contractors, and affiliates

From and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to:

1. Your use or misuse of services:

   • Violation of these Terms
   • Provision of false or misleading information
   • Failure to follow medical advice
   • Use of services for unauthorized purposes

2. Your content:

   • Content you submit to us
   • Violation of third-party rights
   • Defamatory or harmful content
   • Infringement of intellectual property

3. Your conduct:

   • Prohibited activities
   • Harassment or abuse of staff or participants
   • Interference with services
   • Violation of applicable laws

4. Third-party claims:

   • Claims by other participants
   • Claims by your other healthcare providers
   • Claims related to your use of third-party services

20.2 Defense and Control

If a claim arises:

• We may assume exclusive defense and control
• You will cooperate with our defense
• You will not settle without our written consent
• We may settle on terms we deem appropriate

20.3 Limitations

This indemnification does NOT apply to:

• Claims caused solely by our negligence or misconduct
• Claims we agree in writing to assume
• Circumstances where indemnification is prohibited by law

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21. Dispute Resolution

21.1 Informal Resolution First

Before initiating any formal proceedings, you agree to:

1. Contact us to resolve the dispute informally:

   • Email: connect@aasaanhealth.com
   • Subject: “Dispute Resolution – [Your Name]”
   • Detailed description of the dispute

2. Good faith negotiation:

   • We will respond within 10 business days
   • Both parties will negotiate in good faith
   • Attempt resolution for 30 days
   • Meet via video call if needed

3. Benefits of informal resolution:

   • Faster resolution
   • Lower costs
   • Preservation of relationship
   • Flexible solutions

21.2 Arbitration Agreement (International Patients)

For patients outside India:

If informal resolution fails, you agree that disputes will be resolved through binding arbitration instead of court litigation.

Arbitration Terms:

• Rules: [Specify arbitration rules – ICC, AAA, etc.]
• Location: [Specify – e.g., Mumbai, India or neutral location]
• Language: English
• Number of arbitrators: One (1) for claims under $50,000 USD; Three (3) for larger claims
• Governing law: [Specify]

What can be arbitrated:

• All disputes arising from or relating to these Terms
• Disputes about services provided
• Billing and payment disputes
• Privacy and data disputes
• Interpretation of Terms

Exceptions (not subject to arbitration):

• Small claims court actions (if under jurisdictional limit)
• Intellectual property disputes
• Injunctive relief for urgent matters
• Collection actions for unpaid fees

Arbitration Process:

• Notice of arbitration sent to other party
• Selection of arbitrator(s)
• Exchange of documents and information
• Hearing (in-person or virtual)
• Written decision with reasoning
• Final and binding (limited appeal rights)

Costs:

• Each party pays own attorneys’ fees unless arbitrator awards fees to prevailing party
• Arbitration filing and administrative fees split or as determined by arbitrator
• Cost-effective compared to litigation

Class Action Waiver:

• Disputes must be brought individually, not as class actions
• No class arbitrations or representative actions
• You waive right to participate in class actions

Opt-Out:

• You may opt out of arbitration agreement within 30 days of accepting these Terms
• Send written notice to: connect@aasaanhealth.com
• Subject: “Arbitration Opt-Out – [Your Name]”
• If you opt out, disputes will be resolved in court per Section 21.3

21.3 Jurisdiction and Venue (Indian Patients)

For patients in India:

If informal resolution fails, disputes will be resolved through Indian courts.

Jurisdiction:

• Exclusive jurisdiction: Courts in Mumbai, Maharashtra, India
• Governing law: Laws of India
• No arbitration requirement (unless mutually agreed)

Court Proceedings:

• Either party may file suit in appropriate court
• Venue: Mumbai, Maharashtra
• Language: English or Hindi
• Indian procedural rules apply

21.4 No Class Actions

You agree:

• All disputes must be brought individually
• You waive the right to participate in class action lawsuits
• You waive the right to act as class representative
• Claims cannot be consolidated with others

If class action waiver is unenforceable:

• The entire arbitration agreement (if applicable) is void
• Disputes will be resolved in court

21.5 Injunctive Relief

Either party may seek injunctive relief in court for:

• Intellectual property infringement
• Confidentiality breaches
• Unauthorized access to systems
• Other urgent matters requiring immediate relief

This does not waive:

• Right to arbitration for underlying dispute
• Other provisions of these Terms

21.6 Statute of Limitations

Any claim must be filed within:

• India: 3 years from when claim arose
• US/International: 1 year from when claim arose (or applicable statute of limitations if shorter)

Claims filed after deadline are barred.

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22. Governing Law and Jurisdiction

22.1 Governing Law

These Terms are governed by:

For Indian patients:

• Laws of India
• Jurisdiction: Maharashtra, India
• Exclude conflict of law principles

For US patients:

• Federal laws of the United States
• Laws of [specify state if applicable]
• Exclude conflict of law principles

For international patients:

• Laws of India (as our place of business)
• Or laws of arbitration seat if arbitration applies
• Exclude conflict of law principles

22.2 Language

Controlling language:

• These Terms are drafted in English
• English version controls in case of translation discrepancies
• Translations provided for convenience only

22.3 Compliance with Local Laws

You are responsible for:

• Complying with laws in your country of residence
• Ensuring use of our services is lawful in your jurisdiction
• Obtaining any required approvals or licenses
• Payment of applicable taxes

We do not guarantee:

• Services are lawful or available in all jurisdictions
• Services meet all local regulatory requirements
• Content is appropriate for all locations

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23. Modifications to Terms

23.1 Right to Modify

We reserve the right to modify these Terms at any time.

Reasons for modifications:

• Changes in laws or regulations
• Changes in our services or practices
• Addressing new issues or concerns
• Improving clarity or user experience
• Adding new features or services

23.2 Notice of Changes

For material changes, we will:

• Update the “Last Updated” date at the top
• Send email notification to registered email address
• Post prominent notice on website
• Provide reasonable advance notice (typically 30 days)

For minor changes:

• Update “Last Updated” date
• Changes effective immediately
• May not provide individual notice

23.3 Your Acceptance

Continued use after changes constitutes acceptance.

If you do not agree to changes:

• Discontinue use of services
• Request account cancellation
• No refunds for remaining term
• Terms at time of enrollment apply to that enrollment period

23.4 Prior Versions

Previous versions:

• Available upon written request
• Maintained for legal compliance
• Do not supersede current Terms except as required by law

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24. General Provisions

24.1 Entire Agreement

These Terms, together with:

• Privacy Policy
• Cookie Policy
• HIPAA Notice (if applicable)
• Any program-specific agreements

Constitute the entire agreement between you and Reisaan Health.

This agreement supersedes:

• All prior agreements or understandings
• All prior representations or negotiations
• Any conflicting terms in other documents (unless explicitly stated)

24.2 Severability

If any provision is found invalid or unenforceable:

• That provision is modified to be valid and enforceable to maximum extent
• Remaining provisions remain in full force
• Invalid provision replaced with valid provision closest to original intent

Examples:

• If arbitration clause is invalid, disputes go to court
• If limitation of liability is partially invalid, maximum valid limitation applies
• Entire agreement remains effective

24.3 Waiver

Failure to enforce any provision does not waive our right to enforce it later.

Specific waiver does not waive other rights or future similar violations.

Waivers must be in writing to be effective.

24.4 No Assignment

You may not:

• Assign or transfer these Terms
• Assign or transfer your account
• Delegate your obligations

Without our prior written consent.

We may:

• Assign these Terms to affiliates or successors
• Assign rights in connection with merger or sale
• Subcontract obligations to service providers

Assignment effective without your consent.

24.5 Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control:

Force majeure events:

• Natural disasters (earthquakes, floods, fires)
• Pandemics or epidemics
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor strikes or disputes
• Internet or telecommunications failures
• Power outages
• Acts of God

Effect:

• Performance obligations suspended during event
• Reasonable efforts to resume service
• Extended timeframes as necessary
• No liability for delays or non-performance

If force majeure continues >90 days:

• Either party may terminate with written notice
• Prorated refund for unused services
• No other liability

24.6 Relationship of Parties

Independent contractors:

• You and Reisaan Health are independent parties
• No partnership, joint venture, or agency relationship
• Neither party can bind the other
• No authority to make commitments on behalf of other party

Doctor-patient relationship:

• Established between you and Dr. Roshani Sanghani
• Professional relationship governed by medical ethics
• Confidentiality and care standards apply

24.7 Notices

How to send legal notices:

To Reisaan Health:

• Email: connect@aasaanhealth.com
• Subject: “Legal Notice – [Topic]”
• Mail: Aasaan Health Solutions LLP, [Your Address]

To You:

• Email to address on file in your account
• Postal mail to address on file
• In-app notification
• Posted notice on website (for general changes)

Notices effective:

• Email: When sent (if during business hours) or next business day
• Mail: 5 days after mailing
• In-app: When posted and you log in

24.8 Survival

The following provisions survive termination:

• Payment obligations
• Intellectual property rights
• Indemnification
• Limitation of liability
• Dispute resolution
• Governing law
• General provisions

24.9 Headings

Section headings:

• For convenience only
• Do not affect interpretation
• Not substantive terms

24.10 Interpretation

In case of ambiguity:

• Terms interpreted fairly to both parties
• No presumption against drafter
• Reasonable interpretation preferred

24.11 No Third-Party Beneficiaries

These Terms are solely for your and our benefit.

No third parties have rights to enforce these Terms (except as explicitly stated for service providers or assigns).

24.12 Electronic Signatures and Records

You agree:

• Electronic signatures are valid
• Electronic records satisfy writing requirements
• You can access and retain electronic communications
• You consent to electronic delivery of notices

You can request paper copies by contacting us.

24.13 Taxes and Government Charges

You are responsible for:

• All applicable taxes on services
• Government fees or charges
• Currency conversion fees
• Bank transfer fees

We will:

• Collect and remit taxes as required by law
• Provide tax invoices upon request
• Add taxes to fees as required

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25. Contact Information

25.1 General Inquiries

For general questions or support:

Email: connect@aasaanhealth.com
Phone: +91 8291173280
Hours: Monday-Friday, 9:00 AM – 6:00 PM IST

Mailing Address: Aasaan Health Solutions LLP
Mumbai, India

25.2 Legal Notices

For legal matters, disputes, or formal notices:

Email: connect@aasaanhealth.com
Subject: “Legal Notice – [Topic]”

25.3 Privacy Matters

For privacy-related inquiries:

Privacy Officer: [Name if designated]
Email: connect@aasaanhealth.com
Subject: “Privacy Inquiry”

25.4 Feedback and Suggestions

We welcome your feedback:

Email: connect@aasaanhealth.com
Subject: “Feedback – [Topic]”

Note: Unsolicited ideas may be used without compensation.

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Acknowledgment and Acceptance

By clicking “I Agree,” enrolling in services, or using our platform, you acknowledge that:

✓ You have read these Terms of Service in their entirety
✓ You understand these Terms and agree to be bound by them
✓ You have reviewed our Privacy Policy and Cookie Policy
✓ You meet the eligibility requirements
✓ You understand the limitations of telehealth services
✓ You agree to the refund policy and payment terms
✓ You understand and accept the disclaimers and limitations of liability
✓ You agree to the dispute resolution provisions
✓ You have had the opportunity to seek independent legal advice

If you do not agree to these Terms, do not use our services.

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Questions?

If you have questions about these Terms:

• Review our FAQ page
• Email us at connect@aasaanhealth.com
• Call us at +91 8291173280
• Schedule a consultation to discuss

We’re here to help you understand your rights and obligations.

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Thank you for choosing Reisaan Health. We look forward to supporting your health journey.

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Document Information:

• Document Title: Terms of Service
• Version: 1.0
• Effective Date: October 09, 2025
• Last Updated: October 09, 2025
• Governing Entity: Aasaan Health Solutions LLP
• Jurisdiction: Mumbai, Maharashtra, India

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These Terms of Service were last updated on October 10, 2025. Please check this page periodically for updates. Your continued use of Reisaan Health services constitutes acceptance of any changes.